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Frequently Asked Questions
Frequently Asked Questions
SELECT YOUR FAQs
MY ACCOUNT & MY CART
GIFT VOUCHER/ DISCOUNT CODE
SPECIAL SERVICES/ OFFERS
CHANGE IN MY ORDER
HOW TO PLACE AN ORDER
SHOPPING
PRODUCT REVIEW CREATION GUIDELINES
DELIVERY INFORMATION & ORDER STATUS
OTHERS FAQs
CARE QUESTIONS
CARE CONTACT US
MY ACCOUNT & MY CART?
What is My Account?
My Account is where you can view your account and billing history, change your password, update your contact information and manage your Usernames. It's a one-stop shop for managing your Flavours Guru account!
In my account you can:
Manage/edit all your personal data like address, phone numbers, and email ids
Change your password
Track the status of your orders
To access all these options, you'll have to sign on with a your Username and password.
I do not remember my password, Please help!
Don't worry. Here's what you need to do:
Step 1: Click on My Account at the top right corner of the site to access the login window.
Step 2: Click the Forgot your password link available on the bottom right of the login window.
Step 3: Enter your e-mail ID in the displayed field.
We will send the reset password to your registered email.
I do not remember my login ID and password. How do I get it? : please share your order no. to
[email protected]
with a request for your login ID & password. We will provide you with your login credentials.
Why should I have an account, are there any benefits?
Yes. There are a lot of membership advantages which our customers enjoy.
You will have quicker and smoother transactions
Your past shipping addresses will be saved so that you don't have to enter them all over again in your next visit.
You can track the history of every order with their details in your account.
You will get our special offers n discounts.
You will also earn loyalty points from our Orchid Privilege Program which can be redeemed in your future purchases.
What is my Cart?
Like shopping carts on physical retail store, My Cart helps you keep track of the stuff you want while you continue browsing or leave the site to think about it. Your Shopping Cart also allows you to add items and combine the purchases into a single order.
Can I remove the products in the cart?
Yes, if you wish to remove a particular product from your shopping cart. You need to click on 'manage your cart'. You will be able to see all products added in your cart. Click on the Remove button next to the item you wish to delete from your shopping cart. Use this link only when you have decided not to purchase any particular item which has been added to your cart.
Where to track my shipment of the orders?
You will see a 'Track Order' option on the header . Enter your order ID & you will be askedyou're your mobile number and billing email id. Please fill the details & click submit tol see the current status of your order on the screen.
GIFT VOUCHER/ DISCOUNT CODE
How do I redeem my discount code?
Log on to www.flavoursguru.com/ and select a product & checkout. After filling in shipping details you will have an option to redeem your coupon in the 'Order Summary' page. The redemption section pops up when you click on "I want to redeem my discount/gift coupons" check box. The coupon code needs be entered in this section, either in Gift certificate or in Discount coupon column.
Gift Certificate -
The vouchers of Rs. X off, needs to be entered in this column to avail the discount. Eg: Rs. 100 off or Rs. 150 off.
Discount Coupon -
The discount vouchers of X% off needs to be entered in this column to avail the discount. Eg: 10% off or 15% off etc.
You will get this field on the Order Summary page.
What is the difference between Discount vouchers and e-Gift vouchers?
Gift Vouchers -
These vouchers help you redeem an INR value, like Rs. 100 off on any purchase, and needs to be entered in the GIFT CERTIFICATE COLUMN, to avail the discount. Eg: Rs. 100 off or Rs. 150 off.
Discount Vouchers -
These vouchers help redeem a certain % off on your order value, like 10% off, which needs to be entered in the DISCOUNT COUPON COLUMN , to avail the discount. Eg: 10% off or 15% off etc.
Both there are alphanumeric codes.
How do I buy/gift an e-Gift Voucher?
You can buy e- gift vouchers from our marketing team. These vouchers will be alphanumeric e- codes which can be mailed or can be printed on the gift vouchers and presented. To buy it, please write to
[email protected]
How do I make a purchase with an e-Gift Voucher?
Log on to
www.flavoursguru.com/
and select a product. After filling in shipping details you will have an option to redeem your coupon in the 'Order Summary' page. The redemption section pops up when you click on "I want to redeem my discount/gift coupons" check box. The e-gift voucher code(Rs. X code eg: Rs. 100 code) needs to be entered in the GIFT CERTIFICATE COLUMN to avail the benefits.
Can I use promotional codes with e-Gift Vouchers?
No two offers can be clubbed together, which means you can either use the promotional code or e-Gift voucher to avail the benefits.
Is there a limit on how many e-Gift vouchers I can use on a single order?
Yes, you can use only 1 e- Gift voucher on a single order.
What Terms & Conditions apply to e-Gift Vouchers?
The e – Gift vouchers needs to be entered in the GIFT CERTIFICATE COLUMN
The offer can't be combined with any other ongoing offers of Flavours Guru.
The discount is not applicable on multiple products per transaction.
The benefits under the offer are non-negotiable.
How can I pay by payback points?
This is not available on our site.
SPECIAL SERVICES/ OFFERS
What are your Member Benefits?
Earn 250 bonus points on enrolment with Orchid Privilege loyalty program.
As an Orchid Privilege member, you can earn 10% reward points on the total bill amount.For example, earn 10 reward points for Rs.100 spend.
Upgrade to a higher level of Orchid Privilege with total spend of Rs.50,000 and from then earn 15% points on the total bill amount. For example, earn 15 reward points for Rs. 100 spend.
Also win 250 bonus points when your total bill amount reaches Rs.50,000. You will receive regular updates on reward points and special offers through e-mails and sms.
Exclusive members only privilege on your birthday, anniversary, your spouse's birthday, Christmas , new year, mother's day, etc.
Earn 100 bonus points on your birthday/spouse's birthday and anniversary.
Enjoy Orchid Privileges at selected Flavours Guru retail outlets also.
What is a gift reminder service?
With our gift reminder service (complimentary service offered to Members only), you'll never forget an important occasion again! Simply click on the Reminder Service icon on our Membership page, and enter in all the birthdays, anniversaries, and special days you want to remember. We'll remind you of all of your important dates.
What is Refer a Friend & Win Rewards program?
This is a lucrative offer from Flavours Guru to all our dear customers! We believe that you are already benefited by us. Now let your friend get the same benefit which in turn will provide you an extra benefit. So, in all you will be rewarded for spreading the word about Flavours Guru.
Refer our website to your friends, family members and anyone of your choice. Your friend will get a discount of 15% on their purchases and when your referred friends make their first purchase on our site, you will get a discount of 20% on your purchase. So, refer & win these coupons today!
How do I earn JP (jet privilege) miles on my purchase?
To earn JP miles, click at this link (hyper link https://www.flavoursguru.com/faces/jsp/jetoffer.jsp ) and start shopping. Enter your Jet Membership number at the end of the purchase to earn the miles. These miles will be credited at the end of the month.
CHANGE IN MY ORDER
Can I change my order information?
Ans: If you you wish to change your order information, you can contact us at:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the sender name?
Ans: If you you wish to change your Sender name, you can contact us at:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change my billing address?
Ans: If you wish to change your Billing address, you can contact us at:
Email us at
[email protected]
oursguru.com
Call us at +91 813 0961 414
Can I change the product?
Ans: If you wish to change your Product/gift, you can contact us at:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at leas
Can I change the receiver name?
Ans: If you wish to change the receiver name, you can contact us at:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the receiver's contact no?
Ans: If you wish to change the receivers contact no., you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the delivery address?
Ans: If you wish to change the delivery address, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the delivery message?
Ans: If you wish to change the gift card message, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the date of delivery?
Ans: If you wish to change the date of delivery, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
I want to change the color of the flowers?
Ans: If you wish to change the color of the flowers, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
I want to change the flavour of the cake?
Ans: If you wish to change the flavour of the cake, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the fixed time delivery timings?
Ans: If you wish to change the fix time delivery timing, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change the midnight delivery to a normal or fixed time delivery?
Ans: If you wish to change a midnight delivery to a normal or fixed time delivery, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
Can I change a normal delivery to a midnight or fixed time delivery?
Ans: If you wish to change a normal delivery to a midnight or fixed time delivery, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
How can I add more products to my order?
Ans: If you wish to add more products to my order, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
How can I increase quantity of product(s) in my order?
Ans: If you wish to increase quantity of product(s) in your order, you can contact us here:
Email us at
[email protected]
Call us at +91 813 0961 414
Any changes in the order information can be made only if intimated at least 1 day prior to the delivery of the order.
HOW TO PLACE AN ORDER?
What are the modes of placing order with Flavours Guru (website, call centre, mobile, email)
Ans: Following are the modes of placing order with Flavours Guru.
Online (log on to www.flavoursguru.com/)
Telephone (You can call us at +91 813 0961 414)
Mobile (Just log on m.flavoursguru.com)
Email (You Can mail us all the details at
[email protected]
)
What information is required from my end to submit the order?
Ans: We require the following:
recipient's name
complete delivery address (with pincode)
contact number of the recipient
message on the card
date of delivery
sender's name
Shipping option
billing information.
How do I find different types of products?
Ans: You may check out our different category as per the occasions, festivals, flower types, gift types etc. If you have any query, please feel free to call us on +91 813 0961 414
Can I place an order over the phone?
Ans: Yes, you can place the order over the phone. You can call us at +91 813 0961 414 anytime between 8a.m. to 1a.m. IST.
What if I want to customize the product as per my choice?
Ans: You can mail us at
[email protected]
or call us at +91 813 0961 414 and your order will be placed as per your choice.
Post sales questions.
Q. Why was my order delivered partially?
Ans: If you have an issue regarding partial delivery, kindly contact our customer service (Call us at +91 813 0961 414 or email us at
[email protected]
).
Q. My order was not delivered as requested?
Ans: If you are not satisfied with your order, kindly contact our customer service (Call us at 813 0961 414 or email us at
[email protected]
).
Q. My order not delivered as per requested time?
Ans: If you are not satisfied with your order, kindly contact our customer service (Call us at 813 0961 414 or email us at
[email protected]
).
Q. What if wrong product delivered to the recipient?
Ans: If you have not got the same product as ordered kindly contact our customer service (Call us at 813 0961 414 or email us at
[email protected]
).
Q. What if I am not satisfied with the quality of the product?
Ans: We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the quality of the product is not up to the expectation.
In this case you can write at
[email protected]
or call +91-813 0961 414 and we will replace the product immediately.
Q. What is Flavours Guru return policy?
Ans: There is no return policy of Flavours Guru. If a wrong/defective product is delivered or you are not satisfied with the quality then we willsend a complimentary product (same as ordered) to the same address. You are not required to return the original product.
Q. How do I return a defective or damaged product for a new replacement?
Ans: We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: The item may be damaged during transit or there might be a manufacturing defect or that a wrong item is delivered to you.
In this case you write us at
[email protected]
or call at +91-813 0961 414 we will take action and send the new product immediately.
Q. What if the recipient has refused a delivery?
Ans: We will consider the order delivered if recipient has refused a delivery.
Q. What is the cancellation and refund policy?
Ans: Request for cancellation of confirmed express order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send cancellation request to
[email protected]
or call us at +91 813 0961 414
Q. How do I cancel an order?
Ans: Request for cancellation of confirmed express order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send cancellation request at
[email protected]
or call us at +91 813 0961 414
Q. How can I cancel items in my order?
Ans: Request for cancellation of express item in confirmed order can be made up to 1 day prior to the delivery date. In case of International orders we need 48 hrs lead time. For courier deliveries, orders can be cancelled 4 working days prior to the date of delivery. You can send item cancellation request at
[email protected]
or call us at +91 813 0961 414
Q. How long will it take to process my cancellation request?
Ans: It takes up to 24 hours time to process cancellation request.
Q. What are the modes of refund available after cancellation?
Ans: We have following modes of refund available: Cheque & Bank a/c transfer
Q. Can I cancel my order, at what stage and how?
Ans: We are unable to cancel any order unless informed 24 hours (domestic express) / 48 hours (international) / 4 working days (courier) prior to the delivery date
Q. How can I raise a complaint of my orders?
Ans: If you are not satisfied with the product delivered then you can raise a complaint in our customer service. Contact us here (hyperlink to contact us page)
SHOPPING
Q. Where all do you deliver?
Ans: We deliver in following cities.(City List need to be attached)
Q. Is there any particular time of delivery?
Ans: Yes. All orders are delivered during business hours (9 a.m. - 7 p.m.) unless it is a midnight ot fixed time delivery.
Q. Can I choose my time of delivery?
Ans: Yes. You can choose your specific time of delivery but additional delivery charge of INR 300 will be added with the product price.
Q. Can I get the order delivered midnight?
Ans: Yes. You can get the order delivered midnight but additional delivery charge of INR 300 will be applied.
Q. Are there any shipping charges?
Ans: There are no shipping charges for a next day delivery, whereas we charge Rs. 100 for same day delivery. For courier orders, currently there are no shipping charges.
Q. What is the mode of delivery?
Ans: We have following Mode of delivery:
Hand delivery Courier
Q. Is it necessary to have a Flavours Guru account to shop?
Ans: No. You can place the order online using guest user link also.
Q. Does Flavours Guru deliver internationally?
Ans: Yes. We deliver the flower & gift products in 150 countries.
Q. Can I have my gift delivered today?
Ans: Yes. We have a same day delivery service but this is available to Indian cities & on a limited range of products.
Q. I don't want to disclose my personal information to the recipient, how do I place the order?
Ans: You can drop an email to
[email protected]
or call us at +91 813 0961 414
Subscription
What are Newsletters?
A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.
Why should I subscribe to newsletters?
To receive special offers and promotions from
flavoursguru.com
See latest products and gifts
How can I subscribe to newsletter?
All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email inbox; further check your email and activate your subscription.
How can I unsubscribe to newsletters?
To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.
PRODUCT REVIEW CREATION GUIDELINES
Guidelines for Writing Product Reviews
Who can write product reviews?
Anyone can write a review of any product at flavoursguru.com.
You can write a review even if you have never purchased a product from flavoursguru.com. Your review will be published within a few days along with other customer reviews. We will also publish the rating (number of stars) you give the product.
Do's and Don'ts for writing a review
What is permitted?
Be as specific as possible in describing the details and information about the product.
A review must be sincere to make it useful to other customers, whether it is positive or negative. We do not reject reviews because they are negative; we think any honest opinion can be useful to help other people in making a purchase decision.
DELIVERY INFORMATION & ORDER STATUS
Q.How do I know my order has been confirmed?
A. You will receive an email & sms alert as soon as your order is confirmed with your order number.
Q.How do I check the current status of my orders?
A. You can track the status of your order on www.flavoursguru.com by entering your order number at the track order section (hyper link track order page) or for assistance you can contact our customer service at +91 92124 22000
Q. What do the different order statuses mean?
Order Under Process: The payment for your order is not confirmed yet from the gateway/bank.
Payment received: We have received the payment of your order and your order is ready to be executed
Payment declined: The payment for your order has failed.
Vendor allocated: Your order has been intimated to the filling florist to be executed as per your request
Vendor accepted: The filling florist has accepted the order allocated to them
Out for delivery: Your order is out for delivery
Order delivered: Your order has been delivered as requested
Q.What is mid-night delivery?
A.Delivery will be made between 11.45 pm to 12.15 am on mentioned / asked delivery date
Q.What date should I select for the mid-night delivery?
A. You have to select a date prior to the occasion date. For eg; if the occasion is on 25th March then you have to select the date of delivery as 24th March for a midnight order.
Q. What is fixed time delivery?
A. Your order will be delivered +15 or -15 mins as per selected time. Delivery time: 10am to 9pm.
Q. What is the next day delivery?
A.Your order will be delivered the on the next day from the date of order purchase or on the date preferred
Q. What is same day delivery?
A. Your order will be delivered as per the date chosen by you between 10am to 9pm
Q.What is normal courier delivery?
A. Your order will be delivered through our different logistics partners like bluedart,fedex, speed post, first flight and the delivery will happen 3-4 working days from the date of purchase of order
Q. Are there any extra charge for same day delivery?
A.Yes, a sum of INR.100 will be charged as same day delivery cost
Q. What is Delhi-NCR courier delivery?
A.These are deliveries applicable for Delhi-NCR regions only & we deliver on the same date of order.
Q.I want to place an order for today's delivery, which delivery option should I select?
A. If you desire a delivery today, you need select the same day delivery option
Q.I want to place an order for tomorrow or future dates, which delivery option should I select?
A. If you desire to place an order for tomorrow or future dates delivery you need select the next day delivery option
Q.Till what time can I place the order for mid-night / fix-time delivery, same day and next day delivery?
A. please find the cut-off below for the above mentioned delivery options:
Same Day Delivery: You can place an order for the same day delivery till 5pm
Next Day Delivery: You can place an order for the next day till 11:59pm under Next Day Delivery option after which it becomes a same day delivery
Fix time Delivery: You can place the order for the fix time delivery for the same day till 6pm with a lead of 3 hours.
Mid-night Delivery: You can place the order for the midnight delivery for the same day till 6pm.
Other FAQs
Q.I bought something from your partner network, which quality issue, who should I contact?
A. In the case of quality issue you can write to us at
[email protected]
with the Flavours Guru order no. & we will be happy to assist you.
Q. I placed an order at your retail outlet which has not been delivered yet?
A. For any such concerns you have to call at the outlet where you have place the order, if in case they are not responding your call then you can call at +91 813 0961 414
we will take up the issue with retail team and get it sorted immediately.
Q.I have placed an order at your outlet but the quality of the product delivered was poor?
A. For any such concerns you have to call at the outlet where you have place the order, if in case they are not responding your call then you can call at +91 813 0961 414 we will take up the issue with retail team and get it sorted immediately.
Q.I have a complaint about your retail outlet?
A. For any such concerns you can either write to us at
[email protected]
or call us at +91 92124 22000 with the retail outlet location and city
Q. How can I track the order status placed at your retail outlet or partner network?
A. For any such concerns you have to call at the outlet where you have place the order, if in case they are not responding your call then you can call at +91-813 0961 414 we will take up the issue with retail team and get it sorted out immediately.
Q.What is Orchid Privilege membership?
Ans: Orchid Privilege, our exclusive loyalty program is specially designed to strengthen the commitment towards building a strong relationship with our customers. Explore the bouquet of privileges offered by our program and continue pampering your loved ones with our exclusive range of flower arrangements for both fresh and artificial flowers, gifts for every occasion, basket arrangements, cakes, etc. As an orchid privilege member, you will earn reward points for every purchase you make at Flavours Guru which can be redeemed at a later stage. Read more about this here (hyperlink to loyalty page)
Q. How do I redeem my loyalty points (Orchid privilege program)
Ans: Once you've earned 500 points, redemption can be done with the help of voucher worth Rs.500 (for 500 points), which will be sent to you through sms. For an online redemption, just type the voucher code in redemption point/ GC gateway to avail discount. To understand how to use the gift certificate read this (hyper link to redemption faq)
CARE QUESTIONS
How do I care for my flowers?
With the proper care your flowers can be long-lasting, but they dehydrate easily and may look thirsty upon arrival. Let your flowers drink water for about 16-24 hours to perk up. Watch them gracefully unfold to reveal their inner beauty.
Cut 1 inch off the stems and remove leaves that fall below the water line.
Fill vase with water and add 1 packet of flower food, if available.
Re-cut stems & change water on day 3.
Keep your flowers away from direct sunlight, heat and drafts.
Remove spent leaves to keep bouquet looking fresh longer.
How do I care for my Plants?
Plants need love and care. The natural habitat of a plant is not exactly indoors. In an artificial environment, the plant depends only on you for all it necessities.
Air Temperature:
Most house plants tolerate normal temperature fluctuations. Excessively low or high temperatures may cause plant failures, stop growth, or cause spindly appearance and foliage damage or drop. A cooler temperature at night is actually more desirable for plant growth than higher temperatures. A good rule of thumb is to keep the night temperature 10 to 15 degrees lower than the day temperature.
Light:
Although, plants can be kept indoors, they need light for their growth. We must not forget that plants make their food by the process called photosynthesis. Light, we know is the vital factor in the photosynthesis process. Indoor plants will not grow in a dark or poorly lit room. Artificial lighting does enable the plant to grow properly.
Very often you must have noticed that plants grow only in one direction. This is because they are seeking light. To achieve a uniform growth, rotate the plants in their place periodically.
Indoor plants also need to be brought out for fresh air at least once a fortnight. Care should however be taken that the plants are not placed in direct sunlight. Doing so, even for 5 mins, will scorch the leaves of the plant.
Water:
Some people love their plants so much that they frequently water them thinking that by watering, the plants will continue to be healthy. In the process, they over water and kill the plant. Water is something which has to be applied very judiciously to the plants. They should neither the over watered or under watered. There is no definite guideline as to how much to water the plants. Experience is the best judge for watering. Feel the soil in the pot for dampness. If the soil is damp, the plant does not need watering. If it is dry sufficient water should be applied so that the water drains out from the drainage holes at the base of the pot. By applying less water, out of fear that the water will spoil the carpet, you run the risk of damaging the root system and killing the plant. Applying less water to the pot only wets the top surface of the soil. This forces the roots to grow upwards in search of water and getting exposed and possibly be damaged by some external factors.
Re-potting:
Plants cannot grow forever in the same pot. As the plant grows the roots gradually fill up the pot. It then needs to be planted in another pot. For the purpose of repotting, use a pot which is of the next larger size and has drainage holes at the bottom. The drainage holes are required to allow the excess water to flow out of the pot.
Fertilizing:
Fertilize the plants once in fourteen days. Use fertilizers which have a proper balance of nitrogen, phosphorus and potassium (N:P:K). These are the three elements most essential for the balanced growth of all plants. Nitrogen is essential for the growth of the stem and leaves, phosphorus for the roots, and potassium for the general sturdiness of the plant. The three chemicals need not be applied separately. There are ready chemicals with a mix of all the three.
Pruning:
Pruning is required to make the plant grow bushier and to give it the desired shape. It is also done to get rid of the diseased parts of the plant. Pruning should, however, be done only when the plant is in an active growing stage. Generally, the plant is not in an active growing stage during the winter season.
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