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* We CANNOT &
DO NOT commit any fix time of delivery on special request but we do try our
best to deliver on the requested time that you choose while placing the order
but the same should not be treated as "FIXED TIME FOR DELIVERY".
Unless specific delivery slot is selected.
By using this Website to give us your information you accept the terms of and
consent to us using your information in accordance with this policy.
1. The same day delivery is only possible after selecting the chosen time
slot for the same day.
2. The product delivery will not be done to the address other than the
mentioned address in the order in any circumstances.
3. The product will be delivered only in the given Postal Areas.
4. We will attempt delivery of the items in the following cases
If the delivery is not executed during the attempt, the customer shall
not claim for the return of payment for the processed order and also no
redelivery will be possible without repayment of "asked shipping
Wrong address mentioned in the given order.
Nobody is available to receive the product at the given address.
6. All the perishable products like Cakes, Chocolates, will be sourced
locally and delivered by hand.
7. The images displayed in the websites are indicative in nature. Actual
product may vary in shape, design and size as per the availability. But we
always try our best to make available the same product.
8. We reserve the right to substitute the cake and other constituent
(Including specified flavours) of the product with equal or higher value in
case of non availability of the wished product.
9. In case of any calamity like floods/ Heavy Rains/ National Band we
reserve the right to reschedule the delivery for another date or time slot.
10. No change in instructions will be done for the same day delivery.
11. The placed orders will not be cancelled unless request made in one
working day prior to the delivery date. For same day delivery no cancellation
of order will take place.
12. In case the product is not delivered due to any of the above reasons,
the update will be available on the website and can be obtained from our
customer support members and also will be informed through email.
13. Proof of delivery will be provided in case of any dispute in delivery.
14. Delivery of certain branded items may not be possible / delayed under
certain un-controllable circumstances such as product is not available in the
market or discontinued by the manufacturer. In such cases, similar product, nearest
to the description shall be delivered. Conformance would be sought from the
customer for the same through e-mail. However, if there is no response from the
customer within 24 hrs, it shall be assumed that s/he has agreed to the
delivery of the alternate product.
15. Some of the elements of cake like toppers, figurines etc can be
delivered separately in order to ensure intact delivery and part of hygiene
16. Request for cancellation of confirmed order can be made up to 1 day
prior to the delivery date. You can send cancellation request
at [email protected].
17. While placing an order, please provide us with the following information
for delivery at Hotel / Hospital.
Delivery at Hotel
Full address of the hotel.
Telephone number of the hotel.
Name of Tour Company, if applicable.
Delivery at Hospital
Full address of the hospital with name.
Ward number or name..
Home address and name of the recipient with phone number.
17. If there is no one available at the shipping addresses (to accept the
delivery of your order) at the time of delivery, the order will not be
considered late. Hence in such cases, no refunds, cancellations, liability can
18. If the recipient has not checked in at the hotel on the delivery date,
the order will be left at the reception & the order will be assumed as
delivered. If the person has checked out of the hotel by delivery date, the
order will be assumed as executed & no refund will be made in such cases.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be
able to assure the delivery to the bride and/or bride-groom because of
non-accessibility of our delivery team to the couple. However, we shall ensure
that the delivery is made to one of the responsible member of host. Also, if possible
we shall provide you with the name of the recipient through our order
* For Midnight
1. Delivery will be
made between 11 pm to 11:59 pm on mentioned / asked delivery date.
2. We also deliver
3. All the above mentioned
points will be applicable.
retains the right to refuse any order unconditionally.
2. All claims are
subject to the jurisdiction of Court at Haryana, India only.
flavoursguru.com is unable to deliver your order, then complete refund or gift
voucher for the same amount will be made. We shall not be liable for any other
charges, loss of profits, emotional stress or any other liability etc. caused
due to non-delivery.
has taken every care for the accuracy of the information provided in the site.
It has exercised due diligence in providing the latest products/information.
However, flavoursguru.com or its employees or its affiliates are not
responsible for the loss or damage caused to any of the users due to the
information in advertently provided in the site.
5. Authenticity of
information & interest of making payments:
The customer promises that the information provided to flavoursguru.com
is true, correct and accurate. The customer also agrees to pay all charges
incurred by them and users of your account and credit cards or other payment
mention at prices in effect when such charges are incurred.
The customer agrees to defend indemnity & hold flavoursguru.com and
its affiliates harmless from all liabilities & expenses including attorneys
fee related to any violation of this agreement by them and also for the use of
the services or transmission of any message or information by them flavoursguru.com
may modify this agreement from time to time without giving any prior
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