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* We CANNOT & DO NOT commit any fix time of delivery but we do try our best to deliver on the requested time that you choose while placing the order but the same should not be treated as "FIXED TIME FOR DELIVERY".
By using this Website to give us your information you accept the terms of and consent to us using your information in accordance with this policy.
1. The same day delivery is only possible if the order is placed before 3 PM IST. The order placed after 3 Pm will be delivered next day or on requested delivery date.
2. Same day delivery is only available in DELHI NCR.
3. The product delivery will not be done to the address other than the mentioned address in the order in any circumstances.
4. The product will be delivered only in the given Postal Areas
5. We will attempt delivery of the items ONCE. In the following cases if the delivery is not executed during the attempt, the customer shall not claim for the return of payment for the processed order and also no redelivery will be possible without repayment of "asked shipping charges":
6. All the perishable products like Cakes, Chocolates, will be sourced locally and delivered by hand.
7. The images displayed in the websites are indicative in nature. Actual product may vary in shape, design and size as per the availability. But we always try our best to make available the same product.
8. We reserve the right to substitute the cake and other constituent (Including specified flavours) of the product with equal or higher value in case of non availability of the wished product.
9. In case of any calamity like floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date or time slot.
10. No change in instructions will be done before 2 working hours of the date of delivery and accredited by our Customer support team.
11. The placed orders will not be cancelled unless request made in one working day prior to the delivery date.
12. In case the product is not delivered due to any of the above reasons, the update will be available in the website and can be obtained from our customer support members and also will be informed through email.
13. Proof of delivery will be provided in case of any dispute in delivery.
14. Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs, it shall be assumed that s/he has agreed to the delivery of the alternate product.
15. Some of the elements of cake like toppers, figurines etc can be delivered separately in order to ensure intact delivery and part of hygiene protocol.
16. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at [email protected]
17. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.
Delivery at Hotel
Delivery at Hospital
17. If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
18. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases. For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
* For Midnight Deliveries
1. Delivery will be made between 11 pm to 11:59 pm on mentioned / asked delivery date.
2. We also deliver on Sundays
3. All the above mentioned points will be applicable.
4. Midnight delivery is available in Delhi and NCR or anywhere within the selected city limits.
1. flavoursguru.com retains the right to refuse any order unconditionally.
2. All claims are subject to the jurisdiction of Court at Haryana, India only.
3. If flavoursguru.com is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
4. flavoursguru.com has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, flavoursguru.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
5. Authenticity of information & interest of making payments: