Return and Refund Policy

Flavours Guru — Store Guidelines

1. Standard Return Policy

Due to the perishable nature of our products, we do not accept standard returns or exchanges once an item has been delivered. However, if your order arrives damaged, defective, or incorrect, we will promptly make things right for you.

2. Resolution Options for Damaged or Incorrect Items

If you experience any issue with your delivery, notify our Customer Support team at [email protected] or call us on +91 8130 961 414 within 48 hours of receipt, and attach a clear image of the delivered item. Once verified, you may choose one of the following solutions:

Replacement: Have a fresh replacement order re-delivered to your address.
Gift Certificate: Receive an immediate refund credited as a gift voucher (processed within 24 hours), which will be valid for 6 months and applicable only on orders placed through the website.
Original Payment Refund: Get a direct refund to your bank. Standard bank processing takes 7 to 10 business days to reflect in your statement.

3. Exceptions (Non-Refundable Scenarios)

Refunds or replacements will not be issued under the following circumstances:

Perishable items (such as cakes, fresh flowers, live plants, gifts or bakery products) delivered to an incorrect address provided during checkout.
The recipient is unavailable at the delivery location or declines to accept the shipment.
Quality issues caused by improper storage or mishandling after successful delivery.
Unforeseen circumstances.

4. Important Timelines & Guidelines

24-Hour Reporting Window: Damaged or product-quality claims must be submitted within 24 hours of delivery. Complaints made after this window cannot be registered.
24-Hour Reporting Window (Delivery Issues): Claims concerning non-delivery, partial order delivery, or incorrect delivery status updates must be logged within 24 hours from the delivery date.
Quality Inspection: For quality-based concerns, a reverse pick-up of the original product may be required prior to releasing a replacement.
Stock Unavailability: If we are unable to fulfil all or part of your order (including suitable substitutes), we will inform you immediately and issue a full refund for the undelivered items.

5. How to Request an Order Cancellation

To cancel an order before dispatch, please email customer support at [email protected] with the subject line “Cancellation Request”. Make sure to include: